[188] ✨ The Last 10 Minutes can Make or Break the WHOLE Experience
[188] ✨ The Last 10 Minutes can Make or Break the WHOLE Experience
3 Ways to End a Client Appointment That Guarantees a 5-Star Experience
It’s so common to be totally exhausted by the end of a client service—but here’s the truth:
The last 10–20 minutes of an appointment are some of the most powerful moments for client retention, loyalty, and referrals.
Even if you’ve been working for hours and just want to grab a snack and a bathroom break, these last moments are when you can turn a good appointment into a rave-worthy experience.
Here are 3 ways to end strong and leave your clients walking out the door feeling obsessed with you:
💫 1. Go the Extra Inch in the Finish
Whether you’ve done a full transformation or a quick refresh, always finish with a little sparkle.
Add a quick braid or soft wave
Show them how to do a low bun for their date night
Take 30 seconds to demonstrate how to style the front pieces around their face
Even the tiniest extra step makes clients feel seen, spoiled, and taken care of. And remember: your energy at the end becomes their lasting impression—so keep the vibe warm and enthusiastic, even if you’re running on low.
📸 2. Give Her a Mini Photoshoot Moment
This isn’t just about your Instagram grid—it’s about her experience.
When you stop to say, “OK, I’ve gotta get a few photos, your hair looks too good,” your client feels:
Admired
Beautiful
Valued
Even if you never post them, those 2–3 minutes of hyping her up (“Yes, girl! Give it to me! This light is giving EVERYTHING!”) make her feel like she got a celebrity treatment. Bonus: send her the photos so she can post and tag you!
💡 Perceived value is everything—and this adds it in seconds.
💳 3. Make Checkout Seamless
By the time the cape is off and the compliments are flowing, your client is ready to wrap up and move on with her day.
Avoid holding her hostage at checkout by:
Talking about retail, rebooking, or promos before she’s standing at the counter
Having the total and any extras already calculated
Making payment feel quick and easy
Fast, smooth checkouts are crucial to the modern guest experience in 2025. Don’t let a great service end on a clunky note!
✨ In Summary:
Great hair is only one part of the experience. How you end a service is just as important as how you start it.
So ask yourself:
What is the final vibe your client is walking out with?
Let’s make it memorable, luxurious, and hype-worthy—every time.
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Let me know: Do you prefer quick, bite-sized episodes like this? DM me @renlopaofficial or drop a comment below!
And if you're into more ideas for elevating the guest experience, don’t miss this episode:
“29 Steps to a Great Guest Experience” – it’s packed with gold. ✨